Refund policy

Returns

We accept returns of unused, uninstalled items within 30 days of delivery.

To be eligible for a return, products must be returned in their original packaging and in resalable condition. Returns that show signs of installation, use, damage, or missing components are not eligible for a refund.

A 15% restocking fee will be deducted from refunds for returns made due to customer preference, incorrect ordering, project changes, or other non-defective reasons.

Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is the result of our error or a defective product.

If your item arrives damaged or defective, please contact us within 7 days of delivery and we will work with you to resolve the issue promptly.

• To start a return, you can contact us at TactAndToggle@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at TactAndToggle@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.